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Frequently asked questions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Free Shipping on orders over $195.
The customer is responsible for any other shipping charges, duties and taxes not otherwise collected by Know Towel, LLC. Consult your country’s tax and duties requirements before purchase. Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase. If packages are not claimed and sent back to our facility, we will not refund your order.
Shipping carriers typically request up to 21 days to find lost packages after the last update on the tracking was made, customers to wait 10 days after filing a claim.
We will also require a signed statement that you, the customer, did not receive the package, Processing may take 2-3 weeks to complete. Lost packages will receive a code with free shipping once a file is claimed.
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